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International Orders (except Canada)

To serve our international customers, YLighting partners with International Checkout, a trusted third-party company, to fulfill these orders. To place an international order, simply shop as you would normally and proceed to checkout. On the checkout page, choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by international credit card, PayPal or bank transfer. International checkout will process your order, including billing, shipping and any customer service needs that arise. 

Here are phone numbers for International Checkout Customer Service by country:

  • USA and Canada: +1866.682.0641
  • USA Phone: +001.310.601.8196
  • UK Phone: +44.20.8133.2436
  • Australia Phone : +61.28003.4685
  • Denmark Phone : +45.369.50312
  • Sweden Phone : +46.4069.35779
  • Hong Kong Phone : +852.8175.6057
  • Japan Phone : +81.50553.46826
  • Finland Phone : +358.(02)3619.0437
  • Brazil Phone : +55.(11)3230.9539
  • Ireland Phone : +353.1443.3715
  • Mexico Phone : +52.558.421.8266
  • New Zealand Phone : +64.9889.0408

Alternatively, you may choose to use a freight forwarder or other service to transport your order to an international location. However, any claims for damaged or defective goods must be submitted to us within 48 hours of delivery at the U.S. location, and you must retain the product and packaging at that location for inspection. Requests to return for any other reason must be made within 30 days of our delivery to that location. The return shipping labels will only be issued for that U.S. or Canada location. All shipments, returns and replacements will only be handled to and from a U.S. or Canada location. YLighting is not responsible for replacing products once they have been shipped from the original destination or if the stated timeframes have passed.

We may accept some international credit cards for orders shipping to a U.S. location. However, in certain cases, especially for orders of large quantities, a wire transfer may be required. Please contact our customer service team for assistance.

When shopping for and ordering lighting for international destinations, please consider electrical compatibility.