Changing or Canceling an Order

Once your order has been placed, it cannot be changed or canceled online. If you wish to change or cancel an order that has already been submitted, contact our customer service team to make this request, and we will make our best effort to do so. Please note that it might not be possible to cancel or change an order that is already in process.

Many items that are non-returnable may not be cancelled. These products are identified on the product page and on your order confirmation. If you are unsure, our customer service will work with you to clarify your options for your order.

If you've made a cancellation request, you will be sent an email confirmation; please note that these requests may take several days to process. If your order ships before you receive an email confirmation for the cancelation request, you will be asked to submit a return authorization request after the item is received. A refund will be issued following the standard return process.
Any changes to your submitted order typically follow the same procedure, with the same stipulations that are outlined above.

Please contact Customer Service if you have any questions.