Shipping Charges and White Glove Delivery

Shipping Surcharges Apply to Some Items

While we offer free shipping on most items on our website, our free shipping offer may not apply to heavy, over-sized or fragile items. Some manufacturers also require a shipping surcharge that cannot be waived. If an item has a supplemental shipping charge, it will be shown on the item's product page and the cost will be added to your order at checkout.

Freight Shipping

Freight shipping is often required for certain items, especially those that are heavy, large or fragile such as lighting fixtures and furniture. The manufacturer will determine the best shipping method to ensure your item is shipped as safely and efficiently as possible.

Freight shipping takes approximately 5-7 business days and may not be expedited. If you are purchasing items that ship by freight to Hawaii, Alaska, Puerto Rico or Canada, additional charges will apply. Once you place your order, we will send you a shipping quote via email within 2 business days. Once you approve the quote, the freight item(s) on your order will be processed.

Curbside Delivery

Standard curbside delivery means your items will be delivered to the outside of your residence or business, such as the front sidewalk, driveway or porch. Curbside delivery does not include delivery to indoor locations or above the first floor and it does not include unpacking or assembly. The cost for freight shipping, which includes standard curbside delivery, is displayed on the item's product page and the cost will be added to your order at checkout.

White Glove Delivery

Upgrading to white glove delivery means your item(s) will brought into your home or business by two handlers and delivered to the room of your choice. The item(s) will be unpacked and all packaging will be removed. Assembly is not included in white glove delivery. The cost of adding White Glove Delivery is displayed on the item's product page and you will have the option of adding this service to your order at checkout.

Contact our customer service team if you need assistance or have questions.